Resource Automation in the Cloud: Self-service IT


This is a follow-up Post to the Series on Resource Automation in the Cloud. This time we will talk about self-service IT. Self-service IT is an important factor for Automation. It basically enables users to solve their problems and not to talk about the technology. For instance, if the marketing department needs to run a website for a campaign, the IT should enable the department to start this “out of the box”: an empty website template (e. g. WordPress-based) should be started. Furthermore, scaling should be enabled, since the load will change over time. The website should also be branded in the corporate design. The target of self-service IT is that the IT department provides Tools and Services that gives the users more independence.

Another sample for self-service IT is the launch of virtual instances. This is a rather easy thing to accomplish as this can be handled by self-service platforms such as OpenStack, Eucalyptus or various vendor platforms. To achieve the one explained initially, much more work is necessary. If you plan to ease the job of your marketing guys, you would have to prepare not only virtual images but also scripts and templates to build the website. However, more and more self-service platforms emerge nowadays and they will definitely come with more features and possibilities over time.

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Published by

Mario Meir-Huber

I work as Big Data Architect for Microsoft. With this role, I support my customers in applying Big Data technologies - mainly Hadoop/Spark - for their use-cases. I also teach this topic at various universities and frequently speak at various Conferences. In 2010 I wrote a book about Cloud Computing, which is often used at German & Austrian Universities. In my home country (Austria) I am part of several organisations on Big Data.

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